How We Handle Your Data
This notice from Tushiya Min Dev Team describes the privacy practices of Arrow Out: Lucky Escape. We believe you deserve to know exactly how your information is used.
Effective 2026-06-18. Privacy inquiries can be sent to customerservice@hopecloudgame.com.
This Privacy Policy applies to Arrow Out: Lucky Escape and all related services provided by Tushiya Min Dev Team.
We are committed to handling your information responsibly and in compliance with applicable privacy laws.
You must be at least 13 years old to use this app.
This policy does not apply to third-party services linked from the app. Always review their privacy policies separately.
For any privacy-related inquiries, please write to us at our support team. We respond within 30 days.
Product Privacy Notes
This Policy applies to Arrow Out: Lucky Escape in the context of its app presentation. References to activity may include ordinary screens, ad placements, diagnostics, support requests, or interface messages where applicable.
The product theme does not change the categories of data described in this Policy. We focus on app operation, safety, advertising disclosure, support, and user privacy rights.
Categories of Personal Information Collected
Tushiya Min Dev Team collects the following categories of personal information in connection with your use of Arrow Out: Lucky Escape:
A. Identifiers
Unique device identifiers (e.g., Advertising ID, device ID) used for analytics and anti-fraud purposes.
B. Internet or Other Electronic Network Activity Information
Log data including application session timing, in-game interaction events, feature usage patterns, and technical diagnostic information including crash logs.
C. Geolocation Data (Non-Precise)
Country and region-level location derived from network IP address, used solely for content localization and regulatory compliance. The Application does not request or access precise GPS coordinates.
D. Customer Communications Data
Email addresses and inquiry content submitted through customer support channels.
The Company does not collect sensitive personal information, financial account data, biometric information, or health information.
Our Use of Your Information
We are transparent about why we use your data. The following describes every purpose for which Tushiya Min Dev Team processes your information.
Game Operations: We use your information to deliver gameplay, support app operation, maintain your account, and answer your support requests at customerservice@hopecloudgame.com.
Making Arrow Out: Lucky Escape Better: Gameplay telemetry and crash reports help our team identify issues and improvements. This analysis is conducted on aggregated, non-identifying data wherever possible.
Protecting the Game Community: Data helps us identify and address bad actors — cheaters, fraudsters, and abusive users — to keep Arrow Out: Lucky Escape fair and enjoyable for everyone.
Communication: We use contact information you provide to respond to support inquiries and send essential service-related notifications.
We welcome data use questions at our support team.
Third-Party Data Sharing
We only share your information in specific, limited circumstances — and we never sell it. Here's who may receive your data and why.
Third-Party Service Providers
We engage companies that help us deliver Arrow Out: Lucky Escape — data hosting, crash analysis, and customer support. These providers are contractually prohibited from using your data for anything beyond the agreed service.
Legal Requirements: If a court, regulator, or law enforcement agency lawfully requires us to disclose data, we will comply. We'll notify you when permitted by law.
Business Transactions
If Tushiya Min Dev Team is involved in a merger, acquisition, or asset sale, your information may be transferred to the successor entity, subject to the same privacy protections outlined here.
Bottom line: Your personal data is not for sale. Tushiya Min Dev Team supports the app through advertising and operational partners, not data sales.
Anonymized and aggregated usage statistics may be shared externally. These statistics contain no personally identifying information.
Questions about data sharing? Email our support team.
Mobile Identifiers and Tracking
Like most mobile apps, Arrow Out: Lucky Escape uses certain tracking technologies. This section explains what they are and how to control them.
Integrated Analytics: Our analytics providers receive device-level data and gameplay events in pseudonymized form. This helps us understand how players experience Arrow Out: Lucky Escape without identifying individuals.
Advertising ID (IDFA/GAID): We may use your device's resettable advertising identifier for app attribution. This is a device-level ID that does not reveal your identity.
Managing Tracking: You can limit or reset tracking identifiers in your device's privacy settings. On iOS, this requires approving tracking via the system prompt. On Android, visit your Google Account settings.
Reach our privacy team at our support team.
Protecting Children's Privacy
Arrow Out: Lucky Escape is committed to protecting the privacy of children. We comply with COPPA (Children's Online Privacy Protection Act) and applicable international children's privacy laws.
No Data Collection Without Parental Consent
We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that we have collected data from a child under 13 without consent, we will delete it promptly.
Parental Rights: Parents and guardians may request access to, correction of, or deletion of their child's personal information by contacting our support team. We will respond within 30 days.
Child-Safe Design: Arrow Out: Lucky Escape is designed to be age-appropriate. We minimize data collection, avoid behavioral advertising for children, and disable or restrict social sharing features for younger users.
EU/UK Children (GDPR Art. 8): For users in the EU or UK under 16 (or the lower age set by member state law, minimum 13), we require parental authorization before processing their data.
Parents who have concerns about their child's privacy in Arrow Out: Lucky Escape should contact our support team. We take every concern seriously.
Children's privacy questions: our support team.
Mixed Audience Notice
Our app is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at our support team and we will delete such information promptly.
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
Your Legal Privacy Rights
You're in control of your personal data. This section outlines the rights available to you as a user of Arrow Out: Lucky Escape.
Right to Know: You can ask us what personal information we have collected about you.
Right to Correct: You can ask us to fix any inaccuracies.
Right to Delete: You can ask us to delete your personal information.
Right to Object: You can object to certain types of processing.
California Residents (CCPA): You have the right to know what data we collect, disclose, or sell; the right to delete your data; and the right to non-discrimination for exercising these rights. We do not sell personal information.
To Make a Request: Contact our support team or our support team. We'll confirm receipt within 5 business days and respond fully within 30 days.
If we process your data based on consent, you can withdraw that consent at any time by contacting our support team.
Corrections: If you notice inaccurate data — like a wrong email address in your profile — contact our support team and we'll fix it promptly.
We take your privacy rights seriously. Contact our support team anytime.
Retention of Personal Data
Tushiya Min Dev Team retains personal data for no longer than is necessary to fulfill the purposes for which it was collected, taking into account the requirements of applicable law.
Retention Periods
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and gameplay data | Duration of account + 30 days post-deletion | Contract performance |
| Support communications | 12 months post-resolution | Legitimate interests |
| Analytics and log data | 90 days (automated deletion) | Legitimate interests |
| Financial transaction records | 7 years | Legal obligation |
| Fraud and security logs | 3 years | Legal obligation / Legitimate interests |
Post-Deletion
Following the applicable retention period or upon a valid erasure request, personal data will be deleted or irreversibly anonymized from active systems within 30 days, subject to any legal hold requirements.
Our Security Practices
Strong security practices protect your data. Tushiya Min Dev Team maintains the following technical and organizational safeguards.
Technical Security:
- TLS/HTTPS for all data transmission
- Encryption of sensitive data at rest
- Multi-factor authentication for system access
- Regular security audits and monitoring
People and Processes: Access to personal data is restricted to authorized personnel on a need-to-know basis. Our team receives regular security training and we maintain formal incident response procedures.
Security Limitations: Despite our best efforts, no data transmission over the internet is 100% secure. We encourage you to use strong passwords, enable device authentication, and contact us immediately if you suspect unauthorized access.
In the event of a significant data security incident affecting your information, Tushiya Min Dev Team will notify you promptly and comply with all applicable breach notification laws.
Report security issues to our support team.
Third-Party Tools and Services
Arrow Out: Lucky Escape integrates the following third-party tools to support app functionality, performance measurement, and ad delivery infrastructure. These tools operate under their own privacy policies.
- Google Play Services — Android platform services: Privacy Policy
- Firebase Analytics — Gameplay analytics and user behavior tracking: Privacy Policy
- Firebase Crashlytics — Crash reporting and app stability monitoring: Privacy Policy
- Adjust — Mobile attribution and ad revenue tracking: Privacy Policy
- AppLovin MAX SDK — Ad mediation layer: Privacy Policy
- Android: Settings → Google → Ads → Opt out of Ads Personalization
Questions about our third-party integrations? Contact us at our support team.
Advertising Partners
Arrow Out: Lucky Escape is free to play and supported by in-app advertising. The following ad networks deliver advertisements within the app. Each network may collect device identifiers and interaction data to serve and measure ads.
- Google AdMob: Privacy Policy
- Meta Audience Network: Privacy Policy
- AppLovin / MAX: Privacy Policy
- Unity Ads: Privacy Policy
- IronSource (Unity LevelPlay): Privacy Policy
- Yandex Mobile Ads: Privacy Policy
- Verve Group: Privacy Policy
- Mintegral: Privacy Policy
- Liftoff (Vungle): Privacy Policy
- Chartboost: Privacy Policy
- Pangle (TikTok for Business): Privacy Policy
- InMobi: Privacy Policy
- DT Exchange (Digital Turbine): Privacy Policy
- BidMachine: Privacy Policy
- BIGO Ads: Privacy Policy
- Moloco: Privacy Policy
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
To opt out of interest-based advertising, visit Your Ad Choices or adjust your device's advertising settings.
Transferring Data Internationally
As a global service, Arrow Out: Lucky Escape may transfer your data across international borders. This section explains how we protect your data during those transfers.
Our servers and third-party service providers are located in various countries, including the United States and the EU. Your data may be processed in any of these locations.
Transfers of EEA/UK personal data to third countries are protected by Standard Contractual Clauses (SCCs). Transfers to countries with EU adequacy decisions rely on those decisions.
No matter where we process your data, we apply the same protections described in this Privacy Policy. Location doesn't change our commitment to your privacy.
Adequacy Decisions: Some countries we transfer data to have been recognized by the European Commission as providing adequate protection (e.g., UK, Canada for commercial organizations, Japan).
For SCC copies or transfer questions, write to our support team.
How We Update This Policy
Tushiya Min Dev Team may revise this policy from time to time. This section explains our update process and how we notify you.
Our Notification Commitment:
- Material changes → in-app notification + updated effective date
- Minor changes (typos, clarifications) → updated date only
- Major rights changes → at least 14 days advance notice
The Effective Date shown at the top of this policy always reflects the date of the most recent update. Older versions are available upon request.
Your Options: If you disagree with an updated policy, you may stop using Arrow Out: Lucky Escape before the changes take effect. Continuing to use the app after the effective date means you accept the updated terms.
Reach our support team with any policy questions.
Privacy Questions and Requests
We take every privacy inquiry seriously. Here's how to get in touch with Tushiya Min Dev Team about your personal data.
Contact Details
- Privacy and Legal: our support team
- Customer Support: our support team
Response Time: We acknowledge all privacy inquiries within 5 business days and provide a full response within 30 calendar days. Complex requests may take up to 60 days — we'll let you know.
When submitting a rights request, please include: the specific right you're asserting, your account identifier if available, and your jurisdiction. This helps us respond faster.
Thank you for trusting Arrow Out: Lucky Escape with your data. We're here at our support team.