Customer Support
We care about your experience with Arrow Out: Lucky Escape. Our support team at Tushiya Min Dev Team is here to help — don't hesitate to reach out.
Customer Support
Email: customerservice@hopecloudgame.com
We aim to respond within 2 business days.
Include in your message:
- Device type and operating system version
- App version (found in Settings → About)
- Steps to reproduce the issue
- Any error messages you saw
For legal or privacy inquiries: the support address listed above
Tushiya Min Dev Team is committed to responding to every inquiry. Thank you for playing Arrow Out: Lucky Escape!
We value every player's experience. Thank you for trusting Arrow Out: Lucky Escape.
Technical Help Notes
For Arrow Out: Lucky Escape, mention the exact screen, message, and action connected with your request. Useful reports usually identify the exact app screen, message, or support link you were using, the action you took immediately before the issue, any ad, resume, or loading transition linked to the issue, and the device model, Android version, app version, and approximate time. That detail helps support separate display issues, loading behavior, ad routing, and policy questions.
Helpful details:
- what you tapped immediately before the issue;
- whether it happened once or keeps repeating;
- device model, Android version, app version, and approximate time;
- whether the issue happened after an ad, after reopening the app, or while reading a policy page.
Please do not send passwords, payment cards, government ID documents, or unrelated screenshots. Store-level account controls may still be managed through Google Play.
Issue Categories
Clear topic labels help support review Arrow Out: Lucky Escape more efficiently.
- Display or interaction issues: mention the screen, message, button, or tap response involved.
- Ad and resume issues: say whether the issue happened before an ad, after an ad closed, or while the app returned to the foreground.
- Policy or support-page access: identify whether the issue happened while opening Privacy Policy, Terms of Use, or Support pages.
- Install or compatibility notices: include any Google Play warning, device model, Android version, and app version you can see.
Quick Self-Check
For Arrow Out: Lucky Escape, these quick checks help turn a vague report into something support can route faster:
- Close and reopen the app once to confirm whether the same screen or message returns.
- Check that you are using the latest available version from Google Play and retry on a stable network connection.
- If the issue is visual, capture a screenshot and note the exact page, message, or screen shown.
- If an ad or resume step was involved, note whether the issue happened before the ad, after the ad, or while the app was returning to the foreground.
- For install restrictions, device compatibility notices, or store-account controls, also review the tools provided by Google Play.